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Ordering Policies
Change
of Order Shipping Exchanges
Please
read carefully before
placing your order--thank you.
MovieStar Wigs accepts the following payment options:
Ordering
Policies:
-
All
orders must be received by 10 a.m. Eastern Standard Time, Monday through
Friday (excluding holidays) for us to process same day. If an order is
immediate, then order must be placed through our secure online order form, via
fax or telephone.
-
Due
to order policies of suppliers, there could be a one-business day delay in
processing orders even if order is processed immediately.
-
All
Sales Are Final on Louis Ferre and Jon Renau wigs and accessories
-
Loaner Hair Color Rings will require a $35.00 deposit + $8.00 shipping for
first ring and an additional $2.00 for second ring. All rings must be returned
within two weeks of receipt. Once returned, deposit is held for customer as in
store credit for future purchases.
-
Orders paid via personal check will be held for 5 business days for clearance
and Orders paid by Money Order, Certified Check or PayPal (checking account
clears 3-4 days) will process immediately after receipt of payment.
-
Checks that do not clear will be charged a $15.00 fee.
-
If
credit card transaction is declined/invalid due to incorrect information
entered by customer, then a fee of $15.00 will be incurred. Your credit card
charge will appear as MovieStar Wigs.
-
If
customer's shipping address and billing address do not match then payment will
be made by Money Order, Certified Check or Western Union for large orders
made.
-
Any
backorder delay/discontinued items that customer has ordered will be contacted
and given the option to wait or to select another item or to cancel.
-
Prices are subject to change without notice.
-
We
cannot be responsible for typographical errors on this site which could result
in incorrect information given.
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Customer
Change of Order Policy:
-
If
customer decides to change style/color or brand after an order has been placed
and processed, but before shipment, a $10.00 Change Order Fee will be assessed
for each item change.
-
If
change of order is received after being placed and shipped out, the please
adhere to the Exchange Policy noted below. If additional items are
purchased and requested to be shipped in original order, please contact us to
see if this is possible.
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Shipping
Options/Policies:
-
Standard Shipping & Handling is $10.00 for the 1st item and $2.00 for each
additional item. Delivery time is usually within 7-10 business days.
-
Express Shipping & Handling is $15.00 for 1st item and $3.00 for each
additional item. Delivery is usually 4-6 business days.
-
Overnight Shipping & Handling is $35.00 for 1st item and $5.00 for each
additional item from same manufacturer. Additional purchase from different
manufacturer would be an additional $35.00 for the 1st item and $5.00 for each
additional item as well
-
Saturday Delivery Shipping & Handling is $45.00 for 1st item and is available
in most areas not all. Please contact us beforehand to check for this service
to your area.
-
All
shipping and handling fees listed above only apply to customers with addresses
within the continental United States. Customers outside of the United States
will be charged actual shipping rates for deliveries. Please contact us to
verify costs.
-
Any
orders send to APO, FPO OR P.O. BOX addresses will be shipped only by Standard
Shipping via US Postal Service.
-
Overnight shipping from certain manufacturers may not be available unless in
stock or on hand. Some items may have to be special ordered and then there
could be a 2 day or more delay before shipping to you.
-
Customers are responsible for any delays due to destination problems if
customer is not at home to sign for item or if an incorrect address was
supplied.
-
MovieStar Wigs will make every effort to see that you are treated with the
utmost professionalism and courtesy and will certainly try and process and
ship your order out to you as soon as possible, but of course cannot provide shipping refunds
where delays are out of our control i.e., supplier errors and/or errors made
by US Postal Service, Acts of God, etc.
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Exchange Policies:
-
Please read our Exchange Policy carefully. Due to State & Federal Health
Department Regulations on sale of wigs and hair additions, please understand and
agree to the following:
We will offer the customer one exchange as NO REFUNDS WILL BE ALLOWED.
-
All
items purchased must be returned within 5-7 days of receipt and All Sales Are
Final. All items returned for exchange must in new, unworn, undamaged with
original net with all tags and original box. Any items with any odors or styling
products will be returned to the customer at their own expense. Please send back
in proper packaging so as not to damage item/box.
-
Please print out copy of our Exchange Form and enclose with your exchange so we
can properly identify purchase. If value of item sent for return is less than
the value of item returned for exchange, you will be issued a store credit
towards future purchase. No Refunds for this particular type of credit will be
given. (If item purchased is more than item returned then additional amount will
be charged to credit card used to purchase first item).
-
Restocking fees will be calculated on all exchanges and all shipping charges
will be paid by customer via Standard Shipping.
-
Restocking fee for Louis Ferre Synthetic Wigs fee is 35% (Human Hair Wigs N/A) -
Jon Renau Synthetic Wigs fee is $25% and (Human Hair Wigs N/A).
-
Please expect a two week waiting period for all exchange orders.
-
A
Cancellation Fee of $20.00 or 20% of order (whichever is greater) for all
cancelled orders. If cancelled order is a result of a backorder or discontinued
item, all cancellation fees are not charged to Customer.
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DAMAGED/DEFECTIVE ITEMS POLICY
If an item is defective or damaged due to shipment, claims must be filed with
the carrier for refund.
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