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This page answers frequently asked questions pertaining to
wigs, hairpieces and related products, including how to measure, wear and care
for them. For answers to customer service related issues, such as
ordering, shipping, exchanges, etc., please visit our
Order Information Page and
our Customer Service Page.
For definitions of terms used in the product descriptions,
please visit the Glossary page.
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How do I determine if I need a petite or average sized
wig?
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Can the wig be made bigger or smaller to fit my head?
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Will wearing a wig ruin my natural hair?
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Why do I need a wig cap?
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Can I wear my wig while cooking and using the oven?
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How do I put on my new wig?
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How do I clean my new wig?
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How often should I wash my wig?
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How do I wash and care for my new Human Hair wig?
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Can I use regular mousse with my new wig?
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Can I send in a hair sample for you to match my color?
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Do you buy human hair?
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What are your hours of operation?
1.
How do
I determine if I need an "average", "petite" or "large" sized wig?
Most people wear "average". Wigs are
generally available in three sizes:
Petite: fits heads 20" to 21"
Average: fits heads 21½" to 22½"
Large: fits heads 22½" to 24"
Most women fall into the
"Average" size range. Wigs are adjustable inside by an elastic Velcro
strap to make the cap tighter or looser. See our measuring instructions on
our Customer Service page. If in doubt, email us via our
contact us form for assistance.
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2. Can the wig be made
bigger or smaller to better fit my head?
Yes, all wigs can be adjusted to fit your
needs, by tightening or loosening the Velcro tabs located in the back. If
your wig is still too large, secure it with bobby pins.
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3. Will wearing a wig
ruin my natural hair?
Wearing a wig will not damage your own
hair!
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4. Why do I need a wig
cap?
Some women feel more comfortable wearing a
wig cap for security reasons. A wig cap can also be used by those with long hair
that needs to be secured back.
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5. Can I wear my wig
while cooking and using the oven?
When cooking, please be sure not to open
the oven while wearing your wig. Also, try not to expose the wig to any other
heat source, such as a blow dryer, curling iron, clothes dryer, etc. (For
synthetic wigs only. You may use a curling iron or gentle blow dryer on a
human hair wig.)
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6. How do I put on my
new wig?
The two ear tabs must be centered; the wig
should sit right at your natural hairline. It should be worn behind the ears,
not over them. Pull the nape of the neck all the way down. Tuck excess hair
behind your ears. Always tease the front of the hairline down towards your face
and trim bangs if needed. Basically, tease the hairs in the direction you
desire.
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7. How do I clean my
new wig?
First, gently pick or comb wig out
thoroughly before washing it. Then wet wig completely with cold water, work
shampoo in and leave in for 5 minutes. Then, rinse it out with cold water and
thorough blot dry with a towel. Follow with conditioner; leave it in for 5
minutes, rinse and towel dry. Leave the wig on a towel or wig stand to dry over
night at room temperature. Do not comb or brush your wig when it is wet! When it
is completely dry, simply brush into your desired style.
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8. How often do I wash
my wig?
Wash your wig after wearing it 10 -12
times.
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9. How do I wash and
care for my new Human Hair wig?
Soak your human hair wig in a mixture of
mild shampoo and conditioner; use warm water only. Squeeze the
shampoo/conditioner through the hair from top to bottom. Rinse with warm water.
Gently blot hair with a towel. Comb wet hair from the bottom to the top using
gentle downward strokes, one section at a time. Never begin combing at the top
or middle--start at the bottom of the hair strand--and always comb down. Important! Allow wig to dry naturally! To
restyle your human hair wig, you may use a blow dryer or curling iron on a low
heat setting, or you may use steam rollers.
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10. Can I use regular
mousse with my new wig?
You can use regular mousse daily on
synthetic and human hair wigs for extra body and a more natural look and feel.
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11. Can I send in a
hair sample for you to match my color?
Yes, Movie Star Wigs will be happy to help
you select the right color by matching your hair sample to the closest available
wig/hairpiece color. For complete instructions, please see our Customer Service
page.
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12. Do you buy human
hair?
No, we do not buy hair.
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13. What are your
hours of operation?
We are available Monday through
Saturday from 9:30 AM - 6 PM (Eastern Standard Time). Due to the wig
manufacturers being closed on the weekends, Movie Star Wigs will process all
orders received after 4 pm EST on Friday or any time Saturday the
following business day (Monday). All phone calls that are placed over the
weekend will be returned on the following business day. Thank you for complying.
We appreciate your business and look forward to serving you soon.
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